Your account uses two kinds of billing document, and it helps to know which is which.
Proforma — a payment request
A proforma is a request for payment, not a fiscal invoice. You get one when you place an order or top up your credit. Nothing happens until it's settled: an order isn't provisioned, and credit isn't added, while its proforma is still unpaid. Open proformas are kept prominent on your billing page so they're easy to find and pay.
Invoice — the final document
When a proforma is paid and our team confirms the payment, it's finalised into a real invoice — the fiscal document for your records, issued already marked paid. For an order, this is also the moment provisioning starts.
In short
- You place an order or a top-up, and a proforma is raised.
- You pay it by bank transfer, or from your account credit.
- Payment is confirmed, a final invoice is issued, and your order is provisioned (or your credit is added).
You'll find proformas and invoices in separate lists under Billing.