Ordering a server and what happens next
Set your options at checkout — root password and SSH keys — and see what happens after you pay.
ReadHelp centre
Answers, not ticket queues.
19 guides covering everything from your first boot to 95th-percentile billing.
Servers & VPS
Ordering, managing, reinstalling and recovering your VPS and dedicated servers.
Getting started with your VPS
Connect to your new VPS over SSH, set up a firewall, and deploy your first site.
ReadManaging your server
A tour of your server's control panel — status, power controls, live graphs and every tab.
ReadUsing the remote console
Reach your server's screen directly from the browser — even when SSH is down.
ReadReinstalling your server
Install a fresh operating system — pick the OS, save the root password, and watch it run.
ReadBooting into rescue mode
Boot a temporary recovery environment to repair your server without touching the disk.
ReadSharing access to your server
Invite others to help manage a server, with fine-grained permissions you control.
ReadRestoring from a managed backup
Browse restore points and recover files or a whole server image.
ReadNetwork & IP
IP addresses, reverse DNS, bandwidth and keeping your network healthy.
IP addresses and reverse DNS
Find your server's IP addresses, copy them, and set reverse DNS where it's available.
ReadConfiguring reverse DNS (PTR records)
Set a PTR record for your IP address so mail servers and logs show your hostname.
ReadReading your bandwidth graphs
What the in/out lines, buckets, and 95th-percentile marker mean.
ReadWhat to do if you receive an abuse report
Steps to take when we forward a complaint about activity from your IP.
ReadBilling & payments
Proformas, invoices, VAT, account credit and how charges are calculated.
Proformas and invoices explained
When you get a payment request versus a final invoice — and how the two relate.
ReadAccount credit and top-ups
Add prepaid credit to your account and have future invoices settled from your balance.
ReadPaying invoices with your account credit
Settle an invoice instantly from your prepaid account balance.
ReadUnderstanding 95th-percentile billing
How we measure transit usage and why the top 5% of samples are discarded.
ReadHow VAT reverse charge works for EU business customers
Why some EU invoices show 0% VAT and what you need to do on your own return.
ReadAccount & security
Signing in safely and keeping your account secure.
Enabling two-factor authentication
Protect your account with TOTP-based two-factor authentication.
ReadDeveloper & API
Automating and integrating with your services through our API.
API rate limits
Default request limits, the Retry-After header, and how to request an increase.
ReadCan't find your answer?
Real engineers, 24/7 — reach us at support@brotherserver.com.